This Refund Policy outlines the terms and conditions regarding payments, recurring fees, and refunds for the News API service provided by Elventix Technology Corporation.
Because our service is billed based on data usage, request limits, and direct contractual agreements via our website contact forms, all transactions are subject to the rules below.
1. Billed Subscription Terms
- Direct Billing: Since there is no automated user-facing registration panel, all subscriptions, billing terms, and payment pathways are established manually following the submission of the query form on https://elventix.com.
- Pricing Reference: Baseline tiers and operational costs correspond to the structures outlined in https://elventix.com/api-pricing.pdf.
- Nature of Digital Delivery: The News API delivers immediate digital data access. Once API tokens/credentials are activated and data requests have been processed, the service is considered fully rendered.
2. Refund Eligibility Criteria
- Service Non-Delivery: A full or prorated refund may be issued if Elventix Technology Corporation fails to deliver operational API credentials within the agreed timeframe after verified payment receipt.
- Verified Technical Disruption: If the News API experiences continuous server-side outages or critical delivery failures (excluding planned maintenance) that prevent the user from utilizing their volume allotment, the user may request a credit or partial refund. The user must document the timestamped technical errors and submit them via email for validation.
3. Non-Refundable Circumstances
Refunds will not be granted under the following conditions:
- The user decides they no longer need the News API after data queries have already been actively consumed during the billing cycle.
- The customer’s integration software is incompatible with standard API protocols, provided that the Elventix API endpoints are functioning correctly on the server side.
- Access to the News API is revoked or permanently terminated due to a breach of our Acceptable Use policies (e.g., credential sharing, excessive scraping beyond limits, or non-payment of subsequent recurring balances).
- The user failed to cancel their customized billing arrangement prior to the start of a recurring cycle.
4. Direct Modification of Terms
Because enterprise and developer solutions may require tailored delivery parameters, any unique refund conditions, trial periods, or operational SLAs explicitly written into a custom signed service agreement between Elventix Technology Corporation and the customer will supersede this generalized Policy.
5. How to Initiate a Claim
If you believe you are entitled to a refund or balance credit based on technical service disruption:
- Do not attempt to reverse transactions through banking channels without contacting support first, as this may lead to immediate credential termination.
- Submit a formal request to [email protected] or use the contact channel on the main website.
- State your business name, assigned API key identifiers, billing date, and provide the technical logs indicating server-side issues.
Our compliance and financial department will review your technical query log and provide a definitive assessment within 5 business days.
6. Corporate Contact Points
- Company: Elventix Technology Corporation
- Address: 1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801
- Support Email: [email protected]
- Contact Phone: +12565701612